Customer Alliance, a leader in customer feedback management solutions, and MyForecast RMS, a software specialized in revenue management for the hospitality industry, are announcing a strategic partnership. This collaboration aims to integrate the power of data gathered from reviews and customer experiences with advanced hotel rate analytics, offering a new standard of efficiency and accuracy for the hospitality sector.
The synergy between Customer Alliance and MyForecast RMS will allow hotels to enhance both online reputation management and revenue maximization, thanks to solutions based on concrete and reliable data.
The main benefits of the partnership include:
- Rate optimization based on customer feedback: Thanks to the integration of feedback data collected through Customer Alliance with MyForecast RMS’s pricing strategies, hotels will be able to adjust rates based on customer satisfaction and reviews, while also improving their reputation and revenue.
- Automated management and advanced analysis: The combination of systems enables automated rate management with tools like MyForecast RMS’s Price Helper, along with centralized collection and analysis of customer feedback by Customer Alliance. This allows hoteliers to efficiently monitor the performance of rates and services offered, reducing operational effort and increasing decision accuracy.
- Increased online visibility and competitive positioning: The partnership ensures greater visibility of guest reviews on platforms like Google and TripAdvisor, thanks to the automated sharing of feedback provided by Customer Alliance. Combined with reputation monitoring and competitive rate analysis by MyForecast RMS, hotels can improve both their market position and direct conversions.
Customer Alliance offers a SaaS platform that simplifies the collection and analysis of customer feedback, supporting over 5,000 organizations in the hospitality, healthcare, and financial sectors. With advanced tools for managing feedback and reviews, Customer Alliance helps businesses improve customer satisfaction and optimize business strategies.
MyForecast is a revenue management system that provides detailed and automated analysis of pricing data, enabling hoteliers to optimize occupancy and revenue. The platform supports both independent properties and large chains, providing essential support for strategic decision-making.
This partnership opens new opportunities for the hospitality sector, combining two powerful platforms for comprehensive management of the customer experience and revenue maximization.